Recover
Locked out, forgot the password, or cannot complete sign-in.
Microsoft account self-service
Get back into your account.
Recover access, update a known password, or fix your verification methods without waiting for the Service Desk.
This site never asks for your password or MFA code.Account actions continue directly on Microsoft-owned pages.
Change
Signed in and need a routine password update.
Secure
Update MFA, check sign-ins, or report suspicious activity.
Security baseline
Never approve an MFA prompt you did not start.
VTSG Support will not ask for your password or an unexpected Authenticator approval.
Privacy guardrail
Do not send credentials or personal data through support chat.
Use approved identity verification. Never email passwords, MFA codes, or Social Security numbers.
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Access and password tools
Start with self-service. It is the fastest route for standard lockouts and password changes.
Recommended firstRecover account accessReset a forgotten password or unlock your VTSG account through Microsoft self-service.Recover accountUpdate a known passwordChange your current password while you can still complete sign-in.Update passwordValidate Microsoft 365 accessOpen Microsoft 365 after recovery to verify Outlook, Teams, OneDrive, and web apps.Open MicrosoftIf self-service failsCall the VTSG IT Support CenterUse live support when Microsoft cannot verify your identity or restore access.Call 321-209-0243
Before you call
- Have your employee ID ready.
- Be prepared to verify your identity through the approved process.
- Never send a password, MFA approval, or SSN by email or chat.
A stronger password is easier to remember
Use a long, unique passphrase and follow the requirements shown by Microsoft. Never reuse a VTSG password on another service.